Shipping & Returns
Pikes Beer Company Pty Ltd use Australia Post eParcel Delivery Service. Your order can be monitored by you from your computer. Upon request we will send you your Australia Post Delivery Number and a link to the Australia Post parcel tracking website. Alternatively, we can follow up your delivery for you on your behalf.
Pikes Beer Company Pty Ltd A.B.N. 83 059 752 224. Pikes Beer Producer Licence Number (SA) 50811655.
- Calls cannot be made prior to delivery.
- Wine can not be left outside the boundry line of a property.
- ‘Special Delivery Instructions’ are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver’s discretion as to whether they deem the instructions safe to adhere to.
- If you are not in attendance when delivery is attempted, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letter box to advise of the collection point. Australia Post will not re-deliver once an item has been carded awaiting collection. Persons under 18 years of age cannot sign or accept delivery of wine products.
- Pikes Beer Company Pty Ltd and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature unless insurance has been applied to the order.
- Wine must be signed for by a person over 18 years of age at time of delivery.
Estimated Delivery Times
Pikes Beer Company Pty Ltd use Australia Post to deliver all out wines throughout Australia. We have a twice weekly pick arranged with Australia Post. Please allow 14 days for delivery from time of order placed.
- SA - $15 Flat Rate
- NSW - $25 Flat Rate
- VIC - $20 Flat Rate
- ACT - $20 Flat Rate
- QLD - $25 Flat Rate
- WA - $30 Flat Rate
- TAS - $33 Flat Rate
- NT - $37 Flat Rate
From time to time we may offer free delivery within Australia. This will be posted on our website at the time of offer.
If your bottle of wine is suffering from a beer fault and does not meet the high standard you associate with Pikes Beer Company Pty Ltd, please return the remains of the bottle to the place of purchase for a replacement bottle or contact us. If you purchased your beer over our website please contact Pikes Beer Company Pty Ltd to organize it to be returned to:
Pikes Beer Company Pty Ltd
Email – email@example.com
Phone: 08 8843 4370
Cancellation of Orders
If you wish to cancel an order you have placed with Pikes Beer Company Pty Ltd via our website, you must inform us in writing (by fax or email) stating your full name and quoting your order number, within 1 hour of placing your order.
Phone: 08 8843 4370
Fax: 08 8843 4353
Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the order(s).
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped.